Director of Operations Laura Sheptoski

"Whether you think you can, or you think you can’t — you’re right."

Laura’s role as Director of Operations requires her to monitor, measure, and improve the agency’s many systems and processes (and anyone who works in Jira knows, that’s no small job). As Operations team leader Laura is positive and motivating, and takes on even the most complicated challenges with aplomb. Her superpowers? Details and thoroughness.